Santa's Mailbox

Use code LOCALDELIVERY for free delivery within 15km of Rochester, Echuca, or Bendigo CBDs.

Please note, all sales are FINAL unless the order is incorrect or faulty.

We are unable to accept returns or exchange requests due to change of mind, so please choose carefully. We do not offer returns, exchanges or refunds due to any delivery/shipping delays or events being canceled due to COVID.

If returning an incorrect or faulty item, it must be unused, and in the same condition that you received it with its original packaging.

Please email thechristmasclub@outlook.com for any return requests within 7 days of receiving the order with a description and photos clearly showing the fault. We will require a receipt or proof of purchase. Return requests received after 7 days of receiving the order will not be accepted. 

Once your faulty or damaged item is returned, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then we will offer a replacement or refund. Your refund will be processed within 3-5 business days after approval, and a credit will automatically be applied to your credit card or original method of payment.

Please allow up to 14 days for your bank to process the refund.

Pre Orders and Custom Orders are NOT refundable. All pre-order items are considered Sold & Final. They are paid in full up front so that we may reserve a product for you. No refunds/order cancellations are given on pre-orders. Our only exception is if damaged, wrong or faulty product is delivered, it will be replaced or exchanged, where a replacement isn't available you will be issued a store credit. 

We will always do our best to ship Pre-Order Products in accordance with their expected
ship date. If this changes, you will be notified via email used when placing the order. You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us if you need to update any of this information to thechristmasclub@outlook.com